Privacy Policy

Learn how we safeguard your personal information and ensure data security.

Content

MediQo Privacy Agreement

Introduction

This Privacy Agreement delineates the terms and conditions that govern the collection, utilisation, and safeguarding of personal information by MediQo in the context of its services. As an Australian-based company, MediQo operates within the framework of the Australian Privacy Principles (APPs) as outlined in the Privacy Act 1988. These principles set the foundation for responsible and transparent handling of personal information in Australia.

MediQo is committed to upholding the highest standards of privacy and data protection in alignment with Australian regulatory requirements. This agreement serves as a testament to our dedication to user privacy, outlining the measures we undertake to ensure the confidentiality, security, and ethical use of personal information collected during the provision of our services.

In adhering to the Australian Privacy Principles, we prioritise fairness, transparency, and user control over personal information. This commitment extends to empowering our users with clear insights into how their information is managed, offering them the ability to exercise their rights concerning data access, correction, deletion, and control over communications.

By entering into this agreement, users engage with MediQo's services under the assurance that their privacy rights are respected and protected within the parameters of Australian privacy laws. Our ongoing commitment involves staying abreast of developments in privacy regulations and proactively adapting our practices to meet and exceed industry standards.

We invite you to carefully review this Privacy Agreement to gain a comprehensive understanding of how MediQo manages your personal information. Your trust is paramount to us, and we are dedicated to fostering an environment of transparency, accountability, and respect for your privacy throughout your interactions with our services.

1. Information Collection

1.1 Personal Information

MediQo may collect various types of personal information from Users, including but not limited to:

Full Name: MediQo may collect the full names of users. This information helps in providing personalised services and ensuring accurate identification within the platform.

Contact Information (Email Address, Phone Number): MediQo may gather contact details, including email addresses and phone numbers, to facilitate communication and keep users informed about important updates or changes to services.

User Account Information: Information related to user accounts, such as usernames and account preferences, may be collected to ensure a secure and tailored user experience on the MediQo platform.

[Other Relevant Information]: Depending on the nature of interactions with MediQo, additional relevant information may be collected. This could include demographic details, preferences, or specific data necessary for the provision of personalised services.

Purpose of Collecting Personal Information

The collection of personal information by MediQo serves several essential purposes:

Service Provision: Personal information is collected to deliver and enhance the services offered by MediQo, ensuring a personalised and efficient user experience.
Communication: Contact information is used to communicate important updates, notifications, or any changes to services that may impact users.
User Authentication and Security: User account information is crucial for authenticating users and maintaining the security of the platform.

Protection of Personal Information

MediQo is dedicated to safeguarding the privacy and security of personal information. This commitment includes:

Technical Measures: Implementation of advanced technical safeguards to protect personal information from unauthorised access or breaches.
Restricted Access: Limiting access to personal information to authorised personnel only, ensuring that it is handled with the utmost confidentiality.
Regular Security Updates: Consistent updates to security protocols in accordance with industry standards to fortify protection against potential vulnerabilities.

This comprehensive approach is designed to instil confidence in users regarding the confidentiality and security of their personal information when engaging with MediQo's services.

1.2 Non-Personal Information

In addition to personal information, we may collect non-personal information, such as:

Device Information: MediQo may collect information related to the devices used by users, such as smartphones, tablets, or computers. This includes details like device type, operating system, and device identifiers. This information helps in optimising the platform for various devices and ensuring a seamless user experience.

Browser Types: Information about the type of web browsers users utilise to access MediQo is collected. This assists in website optimisation and compatibility across different browsers, enhancing the overall user experience.

IP Addresses: MediQo may gather IP addresses, which are numerical labels assigned to devices connected to a network. IP addresses assist in monitoring and analysing traffic patterns, troubleshooting technical issues, and ensuring the security of the platform.

Usage Patterns: Data related to user behaviour and interaction with MediQo's services, often referred to as usage patterns, is collected. This information is valuable for analysing how users navigate the platform, which features they engage with, and making improvements to enhance user satisfaction.

Purpose of Collecting Non-Personal Information

The collection of non-personal information by MediQo serves several important purposes:

Optimising User Experience: Device and browser information aid in tailoring the platform to different devices and browsers, ensuring a user-friendly experience.
Technical Troubleshooting: IP addresses are utilised for technical troubleshooting, monitoring network activity, and identifying and resolving any issues that may arise.
Platform Enhancement: Analysis of usage patterns helps in identifying popular features and areas for improvement, contributing to the ongoing enhancement of MediQo's services.

Protection of Non-Personal Information

MediQo is dedicated to ensuring the security and responsible handling of non-personal information. This commitment includes:

Anonymisation: Implementing practices to anonymise non-personal information whenever possible, protecting the privacy of users.
Secure Data Storage: Employing secure data storage practices to prevent unauthorised access to non-personal information.
Usage Limitations: Limiting the use of non-personal information to purposes directly related to platform optimisation and user experience improvement.

This comprehensive approach reflects MediQo's commitment to protecting both personal and non-personal information, fostering trust and confidence among users.

2. Use of Information

Purposeful Utilisation of Collected Information by MediQo

MediQo engages in the use of collected information for various purposes, each contributing to the enhancement of user experience and the provision of high-quality services.

2.1 Providing and Improving Services

The primary use of collected information is to deliver and refine the suite of services offered by MediQo. This involves tailoring the user experience based on individual preferences, ensuring the platform meets the evolving needs of users, and incorporating improvements based on user feedback.

2.2 Personalising User Experience

Collected information, both personal and non-personal, plays a crucial role in personalising the experience for each user. This includes customising content, recommendations, and interactions to align with individual preferences and requirements, contributing to a more tailored and user-centric platform.

2.3 Communication of Important Updates

MediQo utilises contact information provided by users to communicate critical updates, announcements, and important information related to their use of the platform. This ensures that users stay informed about changes that may impact their experience or interaction with MediQo's services.

2.4 Analysing Aggregated Data for Research and Development

The analysis of aggregated, non-personal data, including usage patterns and trends, is integral to the ongoing research and development efforts at MediQo. By understanding how users interact with the platform, the company can identify areas for improvement, implement new features, and enhance overall service quality.

Balancing Innovation with User Privacy

MediQo is committed to striking a balance between innovation and user privacy. While leveraging collected information to enhance services, the company ensures the responsible and ethical use of data, safeguarding user privacy and maintaining transparency in its practices.

3. Information Protection

Safeguarding the Confidentiality and Security of Information at MediQo

MediQo is dedicated to ensuring the confidentiality and security of the information it collects from users. This commitment involves employing a range of measures to protect sensitive data and foster trust in the handling of user information.

3.1 Technical Measures

MediQo implements advanced technical safeguards to secure user information. These measures include encryption protocols, secure socket layer (SSL) technology, and other industry-standard security practices. By employing cutting-edge technical measures, MediQo mitigates the risk of unauthorised access and protects user data from potential security threats.

3.2 Restricted Access

Access to personal and sensitive information is restricted to authorised personnel at MediQo. This limitation ensures that only individuals with the necessary permissions and responsibilities can access and handle sensitive user data. This approach contributes to maintaining the confidentiality of user information.

3.3 Regular Security Updates

To stay ahead of emerging threats and vulnerabilities, MediQo consistently updates its security protocols. Regular security updates involve implementing the latest patches, fixes, and improvements to the security infrastructure. This proactive approach is crucial in fortifying the overall security posture and ensuring ongoing protection against potential risks.

Upholding User Trust

MediQo recognises the sensitivity of health and personal information and acknowledges the trust users place in the company. By prioritising information protection through technical measures, access restrictions, and continuous security updates, MediQo aims to uphold this trust and provide users with confidence in the privacy and security of their data.

4. Third-Party Disclosures

Transparent Handling of Information Sharing by MediQo

MediQo may, under specific circumstances, share information with third parties. This section outlines the instances and conditions under which such disclosures may occur, ensuring transparency in MediQo's approach to information sharing.

4.1 User Consent for Certain Services

In situations where specific services or features involve collaboration with third-party entities, MediQo may seek user consent before sharing relevant information. This ensures that users are informed and have the opportunity to make choices regarding their data in instances where collaboration with third parties is beneficial for enhancing services.

4.2 Compliance with Legal Obligations

MediQo may disclose information to third parties to comply with legal obligations, including but not limited to regulatory requirements, court orders, or government requests. This ensures that MediQo operates within the bounds of the law while safeguarding user interests and privacy.

4.3 Business Transactions Involving the Company

In the course of business transactions such as mergers, acquisitions, or other corporate changes, user information may be shared with third parties. This is done with the utmost care to protect user interests and involves notifying users of such transactions when required. The transfer of information in such cases is governed by applicable laws and regulations.

Ensuring User Awareness and Control

MediQo recognises the importance of user awareness and control over their information. By clearly outlining the conditions under which third-party disclosures may occur, including seeking user consent and complying with legal obligations, MediQo aims to empower users to make informed decisions about their data.

5. User Rights

Empowering Users with Control Over Their Information

In accordance with Australian privacy principles, users of MediQo have specific rights concerning the management and control of their personal information. This section outlines these rights, reflecting the commitment of MediQo to respect and uphold user privacy.

5.1 Access to Personal Information

Users have the right to access their personal information held by MediQo. This includes the ability to obtain details about the nature and extent of the information collected, as well as the purposes for which it is being used. MediQo is committed to providing a transparent and accessible process for users to exercise this right.

5.2 Correction of Inaccuracies

In the event that users identify inaccuracies in their personal information, they have the right to request corrections. MediQo will promptly review and rectify any inaccuracies to ensure the information held is accurate, up-to-date, and reflective of the user's details.

5.3 Deletion of Certain Information

Users have the right to request the deletion of specific personal information held by MediQo under certain circumstances. MediQo will assess such requests in accordance with legal obligations and the necessity of retaining certain information for legitimate purposes.

5.4 Opt-Out of Non-Essential Communications

Users have the right to opt-out of receiving non-essential communications, such as promotional emails or newsletters. MediQo respects user preferences and provides a straightforward mechanism for opting out, ensuring that users have control over their communication preferences.

Complying with Australian Privacy Principles

MediQo is committed to complying with the Australian Privacy Principles (APPs), which form the basis of the Privacy Act 1988. These principles set out the standards, rights, and obligations concerning the handling of personal information in Australia, emphasising fairness, transparency, and user control.

Accessing User Rights

To exercise any of the aforementioned rights or seek further information about privacy practices at MediQo, users can contact the designated privacy officer, at info@mediqo.health.

Legal Disclaimer

This document is provided for informational purposes only and does not constitute legal advice. Users are encouraged to seek legal counsel for advice specific to their individual circumstances. The information contained herein is subject to change, and users are advised to review the document periodically for updates.

6. Changes to the Privacy Agreement

Ensuring Transparency and User Awareness in Updates

MediQo acknowledges the importance of transparency and user awareness regarding any changes made to this Privacy Agreement. This section outlines the procedures and communication methods employed by MediQo when updating the agreement, ensuring users are informed and empowered.

6.1 Right to Update the Privacy Agreement

MediQo reserves the right to update and modify this Privacy Agreement as needed. This allows the company to adapt to changes in legal requirements, business operations, or the nature of services provided. Users are encouraged to review the agreement periodically to stay informed about any alterations.

6.2 Notification of Material Changes

In the event of material changes to the Privacy Agreement, users will be notified promptly. MediQo is committed to providing clear and conspicuous notices, ensuring that users are aware of any modifications that may impact their rights, choices, or the overall terms of their engagement with the platform.

6.3 User Consent for Material Changes

For material changes that significantly impact the rights or choices of users, MediQo may seek user consent before implementing the modifications. This allows users to make informed decisions about their continued use of MediQo's services in light of the updated terms.

6.4 Periodic Review by Users

To empower users in staying informed, MediQo encourages them to periodically review the Privacy Agreement. This proactive approach ensures that users are aware of the latest terms and can exercise their rights in line with the most recent privacy practices.

Complying with Australian Privacy Laws

MediQo's approach to changes in the Privacy Agreement aligns with the requirements of the Australian Privacy Principles (APPs). The company is committed to complying with these principles, which emphasise openness, transparency, and user consent in matters related to the handling of personal information.

Accessing Further Information

For any questions, concerns, or clarification regarding changes to the Privacy Agreement, users can contact MediQo using the designated contact details provided in the "Contact Information" section of this agreement.

7. Governing Law

Establishing Legal Framework for Resolution

This section outlines the governing law that applies to the Privacy Agreement, providing a legal framework for the resolution of disputes and the interpretation of terms. MediQo, being based in Australia, ensures compliance with Australian legal standards in this regard.

7.1 Jurisdiction

The governing law for this Privacy Agreement is the law of Australia. This means that the terms and conditions of the agreement are subject to the legal principles and regulations established by Australian law, providing clarity and consistency in the interpretation and enforcement of the agreement.

7.2 Resolution of Disputes

In the event of any disputes or legal issues arising from the Privacy Agreement, the jurisdiction specified in this section determines the forum for resolving such matters. By designating Australia as the governing jurisdiction, MediQo ensures that any legal proceedings related to the agreement will be conducted within the Australian legal system.

7.3 Alignment with Australian Legal Standards

The choice of Australian law as the governing law aligns with the legal standards and principles set forth in the Australian legal system. This includes adherence to the Australian Privacy Principles (APPs) and other relevant laws that govern the handling of personal information, promoting fairness and compliance with local regulations.

7.4 Protection of User Rights

The selection of Australian law as the governing law is made with a commitment to protecting the rights and interests of users. Users engaging with MediQo's services can expect legal proceedings and dispute resolutions to be conducted within a framework that prioritises Australian legal standards and safeguards their rights.

Complying with Australian Legal Principles

MediQo's adherence to Australian law in the governing law section reinforces its commitment to operating in accordance with the legal principles and standards that govern privacy and data protection in Australia.

8. Contact Information

Facilitating Communication with MediQo

This section provides users with essential contact information to reach out to MediQo for any questions, concerns, or clarifications regarding the Privacy Agreement or related matters. The specified email, info@mediqo.health, serves as the primary point of contact for users.

8.1 Contact Details

Company Name: MediQo Health
Contact Email: info@mediqo.health

8.2 Purpose of Contact

Users are encouraged to use the provided contact information for:

Seeking clarification about the Privacy Agreement.
Addressing privacy-related concerns or questions.
Notifying MediQo of any potential breaches or issues related to the handling of personal information.
Requesting information about data processing activities.

8.3 Timely and Responsive Communication

MediQo is committed to providing timely and responsive communication through the designated contact channels. Users can expect their inquiries to be addressed promptly, fostering an environment of transparency and user satisfaction.

8.4 Contacting the Privacy Officer

If necessary, users can direct their privacy-related inquiries to the designated Privacy Officer at MediQo. This officer is responsible for handling privacy matters and ensuring compliance with privacy laws and principles.

Promoting Open Communication

MediQo values open communication with its users and encourages them to reach out with any questions or concerns. The provided contact information, including the designated email address, serves as a direct and accessible means for users to engage with MediQo regarding privacy and data protection matters.